SERVICE INFORMATION
How service engagements are defined.
General service engagement information for Kurtz Global IT Solutions Inc. project inquiries, quotes and agreements.
This policy is published by Kurtz Global IT Solutions Inc. and describes the commitments and information that apply to the subject below. It should be read alongside any applicable written service agreement or application-specific notice.
Scope and agreements
Professional IT engagements are governed by the accepted quote, statement of work, managed-services agreement or other written contract for the particular service. This page is informational and does not by itself establish a service commitment or subscription.
Quotes and availability
Services, scheduling, pricing, third-party licenses, equipment and travel are confirmed for each engagement. A website description does not guarantee immediate availability in a particular region.
Client responsibilities
Clients should identify authorized contacts, maintain necessary backups, provide legitimate access where agreed, and coordinate changes affecting their systems. Any detailed obligations should be defined in the signed scope.
Billing and disputes
Billing schedules, refund eligibility, termination, warranty and escalation procedures vary by signed agreement. For account questions contact Contact billing; for a quote contact Request a consultation.
1. How professional service agreements are formed
This page describes our general approach to IT and technology consulting engagements. It is informational and does not, by itself, create a managed-services agreement, service-level agreement, or purchase commitment. Each engagement is governed by an accepted quote, statement of work, master services agreement, or other written contract that specifies the services to be provided.
2. Scope, responsibilities and change control
Written documentation should identify covered systems, locations, users, deliverables, exclusions, dependencies, milestones, and acceptance criteria where applicable. New requests and material changes may require a revised scope or separate authorization.
3. Authorized access and confidentiality
The client is responsible for identifying personnel authorized to approve work and provide access to its environment. Access to customer equipment, networks, or cloud tenants is used for the authorized work and subject to any contractual confidentiality and security obligations. Customer passwords should be provided only through an approved secure method, never sent in ordinary emails.
4. Support windows and service levels
Hours of coverage, priority definitions, response targets, escalation paths, onsite availability, and any service credits must be stated in the applicable service agreement. General website content is not a promise of 24-hour support or any particular SLA.
5. Customer data, backups and continuity
Data ownership, backup responsibility, administrative access, retention and deletion, third-party cloud services, and incident notification commitments should be allocated in writing. Unless a contract expressly assigns a backup or disaster recovery function to us, the client remains responsible for maintaining appropriate backups and recovery planning for its systems. We do not make a general warranty that data loss cannot occur.
6. Products, licenses and third parties
Third-party hardware, software, cloud subscriptions, and licenses may be subject to the original vendor's terms, warranty, and availability. Any subcontracting or material third-party data handling is governed by the engagement documents and relevant privacy obligations.
7. Fees, payment, renewals and termination
Prices, expenses, invoice timing, taxes, renewal terms, cancellation procedure, suspension rights, refunds, and any warranty terms must be set out in the quote or contract. The website does not introduce undisclosed recurring fees or universal cancellation penalties. Billing correspondence: Contact billing.
8. End-of-service transition
On termination, reasonable offboarding steps, return or deletion of customer information, credential handoff, access removal, and transition assistance should be defined by contract. Retention required by law or existing third-party platform terms may affect the process.
9. Questions and contract review
To discuss a managed-services agreement or statement of work, contact Request a consultation. For privacy or data-processing questions, contact Contact our privacy team; for legal review, contact Contact our legal team.