ACCOUNT MANAGEMENT
Request account and data deletion.
Request deletion of an application account and associated personal data for apps published by Kurtz Global IT Solutions Inc.
This policy is published by Kurtz Global IT Solutions Inc. and describes the commitments and information that apply to the subject below. It should be read alongside any applicable written service agreement or application-specific notice.
Who this is for
This page provides the external deletion request pathway for accounts in applications published by Kurtz Global IT Solutions Inc. You can initiate a deletion request even if the app is no longer installed.
How to submit a request
- Send an email to deletion@kurtzglobalitsolutionsinc.com with the subject Account deletion request.
- State the application name and email or username associated with your account.
- Specify whether you are requesting deletion of your account and its associated data, or asking a question about data retention.
- We will review the request and confirm account ownership before making changes.
Do not send your password or authentication code. If the account is linked to an app store purchase or subscription, review and cancel any ongoing subscription through the applicable purchase platform separately.
What gets deleted
After verification, the applicable application's account records and associated personal data are subject to deletion, except information we are required or permitted to retain for legal, security, fraud-prevention or similar legitimate reasons. Any such retention and its duration must be disclosed in the application-specific privacy information. Deletion from active systems and scheduled backup expiration can follow different time frames depending on the app's architecture.
In-app account deletion
Applications that allow account creation must also provide account deletion within the app where Apple or Google policies require it. This webpage provides an additional external route, not a substitute for required product functionality.
Questions or problems
For a follow-up on your request, write to privacy@kurtzglobalitsolutionsinc.com and reference the application name and previous correspondence. General app support is available at our application support center.
1. Who can use this deletion pathway
This webpage allows a user to initiate an account deletion request relating to an application published by Kurtz Global IT Solutions Inc. without reinstalling the app. This process is intended for app users who wish to close their account and request removal of associated personal data.
2. How to request account deletion
- Email deletion@kurtzglobalitsolutionsinc.com with the subject Application account deletion request.
- Include the application name, operating system (iOS or Android), and the email address or username used for the account. Do not send passwords or one-time verification codes.
- State whether you request deletion of the full account and its associated information or are asking about a specific data record.
- We will confirm receipt where feasible and may contact you through an appropriate verification method before processing the request.
3. Data included in a verified request
Where an application maintains an account, deletion is intended to remove account identifiers, associated profile information, and user data connected to the account that we are not required or permitted to retain. The exact data types depend on the relevant app; active databases, connected services, and ordinary backup expiration may require different technical processes. We will explain material exceptions that apply to your request.
4. Information that may be retained
Some limited records may be preserved where necessary for compliance with law, tax or transaction recordkeeping, legal claims, fraud prevention, or security investigation. App-specific privacy information should identify the relevant categories and retention periods as implemented. We do not promise an unverified universal number of days to delete every class of record.
5. App-store purchases and subscriptions
Deleting an application account does not automatically cancel a subscription managed by Apple or Google. To prevent additional billing, review or cancel subscriptions through the marketplace where they were purchased. Purchase and refund rules of the relevant store may continue to apply.
6. Deletion within the app
Applications that permit account creation must include the account-deletion functionality required by their distribution platforms. For Apple and Google Play, that generally includes a discoverable in-app deletion pathway; Google Play also requires an external resource. This webpage is an additional contact method and does not replace required application functionality.
7. Follow-up, privacy rights and contact
If you have already submitted a request, reply to the existing correspondence or contact privacy@kurtzglobalitsolutionsinc.com with the application name and request reference. For technical app support, visit App Support.